Frequently Asked Questions

Yes, we offer worldwide shipping and work with top-tier international logistics companies to ensure fast, secure, and reliable delivery. We carefully handle each order and provide tracking support throughout the shipping process.

No matter where you are located, we do our best to deliver your order safely and efficiently. Shipping times and available delivery methods may vary depending on the destination country, but we always aim to provide the best possible service for our international customers.

Shipping is handled through trusted international logistics and courier partners to ensure safe and reliable worldwide delivery. Once your order is processed, it is carefully packaged using high-quality protective materials to prevent damage during transit.

For furniture and large items, we also use professional crating solutions to provide maximum protection and secure handling throughout the shipping process. All shipments include tracking support, and our team closely monitors deliveries to ensure they arrive safely and efficiently.

Delivery times may vary depending on the destination country and shipping method, but we always aim to provide the highest level of service for our international customers.

Our company operates under the margin scheme taxation system. Therefore, VAT is not separately charged or refundable on applicable products, and VAT-free purchases are generally not available under this scheme.

If you have any questions regarding international orders, invoicing, or shipping documentation, our team will be happy to assist you further.

We accept secure payments through our website using Squarespace Payments, which supports major credit and debit cards and provides a safe and reliable checkout experience for our customers.

All transactions are processed through fully encrypted and secure payment systems to ensure the protection of your payment information. We also provide official invoicing for all orders. For certain purchases, payment via international IBAN bank transfer is also available upon request.

Of course. Our showroom is in the heart of Helsinki, that is around 3 km from the Helsinki city center. If you are visiting Helsinki, you are welcome to visit our showroom by contacting us and arranging a visit time. In case of a request, we are also happy to assist your visit straight from the Helsinki airport to our showroom.

Yes, we can reserve an item for up to one week. This allows time for shipping arrangements, payment processing, or final order confirmation.

Please contact us with the item you would like to reserve, and our team will be happy to assist you further.

Yes, of course. We can provide additional photos and videos of an item upon request to help you review the details, condition, materials, and overall appearance more closely before making a purchase.

We are happy to assist with any specific angles, close-up details, or presentation requests whenever possible.

Items purchased through our online store are eligible for return within 14 days of delivery by simply informing us within this period.

Customs duties, import taxes, and any local fees are not included in the purchase price or shipping costs unless otherwise stated. These charges, if applicable, are the responsibility of the customer and may vary depending on the destination country.

Yes. We offer professional restoration services for selected items, carried out by experienced specialist. Our approach prioritizes preserving the original craftsmanship while enhancing the condition of the piece. Each restoration is considered individually to ensure the result remains true to its design heritage.

Feel free to reach out if you would like to discuss a specific piece.